General Terms and Conditions (GTC) – Kayak Courses, Kayak Camps and Whitewater Kayak Tours:

Booking:

The booking is made in writing, verbally or by means of a web order form. The contract is concluded by the written booking confirmation of the user of these GTC. Verbal collateral agreements are non-binding. By making a booking, the participant accepts the following terms and conditions as an integral part of the contract. General terms and conditions of the participant are only valid if they are recognized by us in writing. The contents of the contract are the respective service contents published on the homepage at the prices advertised there. All prices are per person, unless otherwise specified. A deposit of 50% of the course price is due upon confirmation of the booking. The respective total price must be paid in full by the start of the course.

Vouchers (Gutscheine):

Vouchers become valid upon payment of the respective voucher amount.

Cancellation Policy (Stornoregelung):

In the event of the customer withdrawing from the contract, the following cancellation fees are charged regardless of the reason for withdrawal:

Kayak Courses and Camps

Up to 30 days before the start of the course: 10% plus EUR 20.00 processing fee

Up to 14 days before the start of the course: 30% of the respective course price

Up to 7 days before the start of the course: 70% of the respective course price

From 6 days before the start of the course: 100% of the respective course price

Kayak Tours in the Ötztal:

Up to 30 days before the booked tour: free of charge

From 30 days before the booked tour: 30%

From 7 days before the booked tour: 40%

From 2 days before the booked tour: 100%

The non-performance of a course or kayak tour due to external, non-operational obstacles is at the discretion of the organiser. In this case, the participant is entitled to make up the booked service within one year. No further claims exist.

Participation Requirements:

The participant confirms that they have the necessary mental and physical condition for the respective course or kayak tour.

Persons impaired by medication, alcohol or addictive substances are excluded from the course.

The participant must check the equipment provided to them for completeness and optimal fit. Damage or other defects must be reported to the course instructor or guide immediately.

The participant declares that they are able to swim both in still and in flowing water. Regardless of the briefing and hazard information provided by the instructor before the start of the course, the course participant acknowledges that the nature of the activity is hazardous.

Complaints:

Complaints regarding the type and duration of the respective course/kayak tour must be reported to the course instructor or organiser immediately. Claims for complaints must be made no later than 4 weeks after the start of the course.

Liability:

After proper instruction and hazard information by the course instructor/guides, participation in all courses and tours is at the participant's own risk. Liability for all damages arising from any conceivable legal basis is limited to gross negligence and intent towards the organiser and the course instructors/guides. In consumer transactions within the meaning of the Consumer Protection Act, this only applies insofar as these damages do not affect personal injuries. The participant is liable for the return and for damage to the organiser's equipment caused by improper handling.

Miscellaneous:

The participant must follow all safety instructions of the course instructor/guide. Participants are obliged to show mutual consideration. The course instructor/guide is entitled to exclude participants who violate these terms and conditions from the course or tour. Austrian law applies. The place of performance and jurisdiction is – unless the law provides otherwise – Innsbruck.

Data Protection:

Your data will not be passed on to third parties. It is used exclusively for purchase and contract processing.